Delete your GatePass+ account

Option 1 — from inside the app

1. Open GatePass+ and sign in.
2. Tap Settings (from the profile tab or menu).
3. Scroll to Manage account.
4. Tap Delete account.
5. Type your full name exactly as shown to confirm.
6. Tap Delete forever.

You will be signed out and cannot sign back in with the deleted credentials.

Option 2 — request from this page (no app install required)

Email divine.drwa@gmail.com from the address on your GatePass+ account with the subject line:

Delete my GatePass+ account

Please include:

• The society / community name you belong to.
• The villa, flat, or unit number on file.
• Your registered full name.

We verify your identity, complete the deletion, and reply within 7 working days to confirm.

What is deleted

• Your name, email, phone number, and profile photo.
• Family members and emergency contacts you have added.
• Push notification tokens and biometric-login material.
• In-app preferences (notifications, remember-me).

What is retained, and why

For accounting and audit-trail purposes (required by local society management and tax regulations), the following records are kept with your personal identifiers replaced by an anonymous Deleted user placeholder:

• Maintenance payment receipts, gateway transaction references (Razorpay / PhonePe order or payment ids), and ledger entries.
• Society fund balance and collection records.
• Complaint and amenity-booking history.
• Visitor / entry logs that pre-date the deletion.
• Audit logs of administrative actions on the account.

These records cannot be linked back to you once your identifiers are removed.

Reactivating after deletion

A deleted account cannot be restored — your society administrator would need to re-onboard you if you want to use GatePass+ again later. If you would prefer to only pause access while keeping your records intact, use Deactivate account instead, which an admin can reverse on request.